Frequently Asked Questions

Our kits come with everything you need to install in minutes, including the light strips with double backed adhesive, cables, power supply(s), switch(es), cable clamps, and optional screws. Our system is modular, and accessories are interchangeable. All components and accessories can be purchased separately or in a kit. You can add on to your kit at anytime by purchasing additional components.

The manufacturers of the LEDs indicate that life span of the lights is over 100,000 hours (more than 10 years). We have not had any failures of LEDs to date!

We currently have cool white, warm white, blue, green, and red LEDs. We also have some RGB flex strip lighting!

- Warm white is similar to incandescent light, with a color temperature of 3200K.
- Cool white is similar to fluorescent light, with a color temperature of 6500K.

- Normal Bright: an LED every 1.25 inches

• Great accent light, not over-powering for above cabinet lighting, glass cabinet lighting, cove and kick lighting, display lighting or back lighting. Available in warm or cool white, red, green, and blue.

- Super Bright: an LED every 0.625 inches

• Perfect choice for kitchen under cabinet lighting, shelves, display cabinets, signage, and entertainment centers. Available in warm or cool white, red, green, and blue.

- Ultra Bright: an LED every 0.375 inches

• When too much light is just right. Great for task lighting, office, garage, jewelry cases, small kitchen cabinets, toy haulers, and safes. Available in warm or cool white.

 

- The Pro Series 21 and 42 LED Panels are thin, rigid light panels. Each panel has two double-sided adhesive pads with optional screw mounting. Both 21 and 42 LED Panels are off the shelf items.
- The Designer Series Panels are identical to the Pro Series panels, except they have a housing that creates a more finished look with increased durability. The 10” and 18” Designer Panels are off the shelf items, however we also offer custom lengths up to 72”.
- The flexible strips are thinner than our other LED products and have adhesive backing, which allows for quick and painless installation. Flexible strips come in 3 different brightness levels, with ultra bright being the closest to the Pro Series 21 & 42 LED and Designer Series. All flexible strips are made to any length you need.

- Our Pro Series 21 LED panels are 8.75” x .050” x 0.30”, and weigh 0.4 oz each.
- Our Pro Series 42 LED panels are 16.75” x 0.50” x 0.30” and weigh 0.7 oz each.
- Our 10” designer series panels are 10” x 0.87” x 0.75” and weigh 1.1 oz each.
- Our 18” designer series panels are 18” x 0.87” x 0.75” and weigh 1.9 oz each.
- Our flex strips are ½” wide x (custom lengths to your spec).
- Our custom designer series panels are (custom lengths to your specs) x 0.87" x 0.75".

- The closest lights we have to custom 21 and 42 LED panels are the ultra bright flexible strips. They aren’t rigid like the 21/42 LED panels, however they give off the same light and are made in custom lengths.

- LEDs generate a very small amount of heat and are much safer than light bulbs. You can handle them without worry, even after they have been plugged in for days.

- We do not offer puck lights on our website at this time. If you need puck lighting, please call us at (480) 941-4286.

- The in-wall cables are thicker, more durable, and rated for use inside walls. We offer both cables in a variety of sizes. If you would like to purchase your own in-wall cables, we offer screw terminals to connect your in-wall cable to Inspired LED lights.

- You can find spec sheets about most of our products underneath the individual product descriptions.

- The power supply cable is 6 feet long. If you need a custom length, please make a note of that on your order for an extra $5 or send us an email.

- You may purchase different lights to test and see the colors and styles. If you decide you would like to return any samples you ordered, let us know. If you are a contractor, designer, electrician and would like to purchase a sample board, please give us a call.

- Mouser is our worldwide online distributor and can be found at mouser.com/inspiredled

- Yes, all of our products are UL and CSA listed under UL 1598/CSA C22.2 No. 250, Third Edition, Standard for Safety Luminaires. Certificate number E113134.

We love hearing from you! Feedback is very important to our company and useful for other buyers. Whether it’s a comment, suggestion, or any kind of experience you’ve had with us, please let us know what you thought of your purchase! We are continually looking to improve our services and products in order to better serve you.
- You can leave a review under each product page of our website or on any of our social media outlets (Facebook, Twitter, and Houzz)!
- You are also more than welcome to send us an email or give us a call with your feedback.
- If you ordered from Amazon or Ebay, you can leave feedback on the appropriate websites.
We are here to listen and appreciate every word!

- Please join us on Facebook, Twitter, Pinterest, and Houzz!

- Our kits are perfect for starters and come with all power supplies and accessories you may need.
- You can also email us at design@inspiredled.com with a description of your application, digital pictures or drawings (if available), your phone number, and best time to call, and someone will get back to you within 1-2 business days.

Depending on how much light you desire, you may only need one 8.5” or 18” light panel for each 24” – 36” cabinet. Some clients connect them end to end, and sometimes in multiple parallel rows, depending on desired effect and brightness. Ordering additional pieces from Inspired LED, or one of our distributors, can easily expand your lighting system. All components and accessories are sold separately as well as in kits for easy expansion.

- Please refer to the chart below. If you need more help, please contact us!

- If you are trying to dim your lights via a wall dimmer, you will need dimmable transformer. The wall dimmer needs to be a compatible magnetic low voltage dimmer, which can usually be found at your local hardware store or online. Please see the list of approved wall dimmers here. **Also, we are now selling Lutron DVLV-600P-WH Diva Magnetic Low-Voltage Single-Pole Dimmers for a limited time- they are compatible with all of our dimmable transformers.**

- If you are using a power supply that plugs into a standard outlet, you can easily put a push button dimmer in between your power supply and your first light panel.

- We are now selling Lutron DVLV-600P-WH Diva Magnetic Low-Voltage Single-Pole Dimmers for your convenience- they are compatible with all of our dimmable transformers and we carry them in white, ivory, light almond, brown, and black. If you decide otherwise, you can usually find these to purchase online. A list of approved wall dimmers can be found here. If you don't use a dimmer on the list with our dimmable transformer, we can't guarantee that the two will be compatible.

- Yes, you have three different options:

1. Wire the wall switch to a switched outlet and plug in a power supply. If you would like your lights to be dimmed, just add a push button dimmer or remote controlled dimmer after the power supply.
2. If you have existing wires under your cabinets, use a convenience box and a mini power supply. If you would like your lights to be dimmed, just add a push button dimmer or remote controlled dimmer after the power supply.
3. Wire a magnetic low voltage wall dimmer to one of our dimmable transformers. Wire nut one of our interconnect cables or in-wall cables to the transformer and then to your Inspired LED light panels.

- You can utilize the wiring from your old fluorescent lights to power these LED lights.
- You will have to transform the power on these lines from 120VAC to 12VDC, once that is accomplished you can plug those wires directly into our lights using either our screw terminal connectors, or by cutting and splicing one of our interconnect cables to the existing wire.
- Converting to 12VDC is accomplished with use of our dimmable transformer between the switch and under cabinet locations (see figure below). The transformer must be controlled by an Analog Magnetic Low Voltage Dimmer, we recommend either the DVLV600 or AYLV600, both by Lutron. We carry the DVLV600 in white - but if you need another style or color, feel free to get it elsewhere

- Measure the total length of area that you need to light AND subtract 1.5” on each side for interconnect cable or power supply installation. The ends of the interconnect cables and power supplies are rigid. If you do not leave room at the end of each strip, you will not be able to connect them or power them. Also, the ends of the flexible strips are sensitive, so you run the risk of breaking the solder on your strip- This means a broken LED strip!

- Of course! You can choose any combination of cables equal to the number of cables in your kit. Please add a note at check out mentioning what cables you need or email us directly after ordering. You can choose from 4”, 1’, 2’, 3’, 6’, and 12’ cables.

- Yes, all of our kits are fully modular. Just make sure that your power supply is large enough to handle the extra panels

- We can make anything you need in our shop, however you are more than welcome to do this yourself. If you would like to cut your own strips, only cut at the copper pads (every 3 LEDs). Please see the instructions sheet for more information.

- Yes you can use multiple wireless dimmers on the same frequency. The wireless dimmers come with instructions on how to program them.

- Please visit our video page or Youtube channel for installation videos, or see our spec sheets for help. If you still need assistance please email us at info@inspiredled.com or contact us via Live Chat

- Flexible strips run perfectly under the flat surfaces of Ikea cabinets. Typically, customers enjoy ultra bright flexible strips for under cabinet lighting and normal bright flexible strips for glass cabinet and cove lighting.

- We accept Visa, Mastercard, Discover, and American Express. You can either enter your credit card information as a guest on Paypal or enter your Paypal account information.
- For phone orders, we can also bill your Paypal account if you provide your email address.

- Yes! If you pay by Paypal, you will be taken to a secure site where you payment will be processed. If you pay by credit card, your payment will be securely processed by QuickBooks Merchant Services.

- Please make sure your BILLING information is correct and all of the credit card info you have entered is accurate. If it is still not working, please contact us directly. - Paypal is another great option. It's easy to sign up for an account and you can use your credit card to pay!

- Please contact us directly and we can help you with your order. Also, if you choose the "Paypal" option and you have any issues that would prevent Paypal from processing your information, please let us know.

- Contractor pricing is based on purchasing volume. We highly recommend ordering our products first to ensure our products work for you. We generally offer discounts to contractors after a few initial large purchases and the discount will then be set based on initial and predicted volume. For more information, please inquire at info@inspiredled.com with “Contractor pricing” in the subject line

- Orders placed directly with Inspired LED can be returned or exchanged within 14 days of receipt of order. Please email us directly at info@inspiredled.com for return authorization before returning/exchanging or click here to fill out the contact form.

-  Items returned for a refund- Once we receive your returned items, please allow up to 2 weeks for processing.

- Yes! Email your questions to info@inspiredled.com or use our new live chat feature.
- If you need help figuring out what to buy, email us at design@inspiredled.comwith a description of your application, digital pictures or drawings, your phone number, and best time to call, and someone will get back to you within 1-2 business days.

- Unfortunately, we don’t! But, if you are in the area and would like to drop by to see some of our products, please give us a call.

- We make every effort to ship off the shelf and custom orders within 1-2 business days, via USPS or UPS Ground (free shipping will be chosen at our discretion) to locations in the US and Canada. Once shipped, your order will arrive to you between 1-5 days within the US, and 7-12 days to Canada.
- We process orders on a first come, first serve basis. We offer free USPS/UPS Ground shipping as an added benefit to our customers, therefore choosing "Free USPS Shipping" does not mean your order will be processed any slower than if you pay for UPS.

- We currently only ship to all states in the US and to Canada. If you live elsewhere, please visit our vendor, Mouser, who ships worldwide.

- If you live in the United States, shipping is FREE via the United States Postal Service or UPS Ground- The shipping method will be chosen at our discretion and you will receive a tracking number stating which service it will arrive by. We make every effort to ship off the shelf and custom orders via USPS within 1-2 business days.
- Orders shipped to Canada vary depending on the size and weight of the shipment. You will see the pricing for your specific package at checkout.
- Orders placed over the weekend will be shipped on Monday.
- For all urgent orders, please see the next question.

- Packages needed sooner than 2-3 days or shipped via expedited UPS will be shipped at the customer’s expense. Please select UPS as your shipping method when checking out.
- All expedited UPS orders must be placed before 11:00AM MST in order to ship out the same day they are placed. Past this time, we will try our best to ship your order as soon as we can. Orders placed on the weekend will ship on Monday. No Saturday Deliveries. If you need a Saturday delivery, please call us ASAP.
- UPS Next Day Air Early A.M.: Guaranteed by about 8:00AM the next day, in most areas.
- UPS Next Day Air: Guaranteed by about 10:30AM or 12:00 noon the next day, in most areas.
- UPS Next Day Air Saver: Guaranteed by the end of the next day.
- UPS 2nd Day Air: Guaranteed by the end of the second business day.
- UPS Ground: Typically about 1-5 days. UPS Ground will generally take longer than free USPS shipping.

- If you would like to know the status of your order, please check the email you ordered with for your tracking information. If you did not receive a tracking number, please contact us with your name and the website you purchased our products from.

- Of course! Choose "Store Pickup" when checking out and include a shipping note letting us know when we can be expecting you.

- If you have a Paypal account, those ship to settings will always override any shipping address you enter into our website. PLEASE double check and make sure your Paypal Ship To address is correct before you verify your shipment! As much as we try, we cannot catch every difference in shipping addresses.