Customer Service

Privacy & Security

Inspired LED respects the privacy of its customers and is committed to the responsible collection, use, storage, and protection of personal information. Personal information collected through our website, customer accounts, orders, forms, or direct communications is handled in accordance with our business needs and applicable legal requirements.

Collection and Use of Information

Inspired LED may collect personal information necessary to process transactions, fulfill orders, provide customer service, maintain customer accounts, respond to inquiries, and conduct normal business operations. Information will be collected by lawful means and used only for legitimate business purposes or as otherwise permitted or required by law.

Information Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable business, accounting, warranty, recordkeeping, and legal requirements.

Information Security

Inspired LED maintains reasonable administrative and technical safeguards intended to protect personal information from unauthorized access, disclosure, misuse, alteration, loss, or destruction. While reasonable measures are taken to protect customer information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Payment Security

Online payments are processed through secure third-party payment processors. Customers should not transmit credit card numbers or other sensitive payment information through standard email.

Third-Party Services

Inspired LED may provide information to third-party service providers when reasonably necessary to process payments, fulfill and deliver orders, maintain website functionality, provide requested services, or otherwise support normal business operations. Information provided to third parties is limited to what is reasonably necessary for the applicable service.

Accuracy of Information

Customers are responsible for providing accurate and current information when placing an order, creating an account, or submitting information to Inspired LED.

Privacy & Security Questions

Questions or concerns regarding personal information, account security, or Inspired LED’s privacy practices may be directed to orders@inspiredled.com.

Ordering

Orders can be placed directly through the Inspired LED website. For help with an existing order, product selection, custom products, or other order-related questions, contact orders@inspiredled.com.

For design assistance, email design@inspiredled.com with a description of your project along with any available measurements, photos, plans, or drawings. Our Design Team will review your request and typically respond within 1–2 business days.

For additional ordering information, visit our Frequently Asked Questions.

Payment, Pricing & Promotions

Inspired LED accepts major payment methods for online and direct orders. Available payment options are displayed at checkout.

Payment is required prior to shipment or pickup. Product pricing is based on current website pricing or the pricing provided on your Inspired LED quote or estimate.

Qualifying professional customers and distributors may be eligible for Tier or Distributor pricing. Promotional offers, coupon codes, and account-specific discounts are subject to their individual terms and product exclusions.

For additional information regarding payments, pricing, discounts, tax-exempt purchases, or account-specific pricing, please visit our Frequently Asked Questions or contact orders@inspiredled.com.

Need Additional Help?

For general customer service and order assistance, contact orders@inspiredled.com. For project design assistance, contact design@inspiredled.com.